Accessibility
OFFICIAL NORTH COAST 2024 ADA GUIDE
North Coast welcomes all people with disabilities. We are continuously striving to enhance our efforts to ensure access to event amenities without limitations based on abilities.
Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in this guide, please email us at ada@northcoastfestival.com. We welcome and encourage all feedback and suggestions from our guests with disabilities. We will do our best to assist you and address your accessibility needs.
WHEELCHAIR ACCESSIBILITY
The venue is navigable for guests with mobility disabilities. The event is held inside the soccer stadium and outside on the exterior turf fields. VIP areas are accessible. There are accessible routes connected throughout the venue including parking, entrances, stages, accessible viewing areas, vendors, and all other activity areas.
Guests must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between stages. If you need assistance finding your most accessible route around the event, please visit us at the Accessibility Services Hub.
We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are also permitted. If you need to recharge your motorized mobility device or other medical equipment, you may do so at the Accessibility Services Hub. Guests should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
ADA PARKING + DIRECTIONS
There will be a limited number of accessible parking spots for guests with disabilities onsite in both East and West sides of the stadium, which are available on a first come, first served basis. You will need to purchase a parking pass on the event website to access this lot. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
For Directions to the ADA Parking, please check back 30 days prior to the event for updates.
RIDESHARE
The rideshare pickup/dropoff is located in the East Lot off of S Harlem Ave. The traverse to the accessible entry lane is made up of concrete and gravel and is about a half mile trek.
ACCESSIBLE PASSENGER LOADING ZONE
Guests with disabilities can be dropped off by friends and family at the Accessible Loading & Unloading Zone located at the rideshare. Drivers must present a valid handicap placard or plates to drop off guests in this zone. Please follow directional signage and traffic attendants to this zone.
OFFSITE ACCESSIBLE SHUTTLES
There are limited offsite shuttles equipped for wheelchair accessibility. These shuttles facilitate the transportation of guests with disabilities from designated hotels/shuttle stops in the vicinity to the venue. To request an accessible shuttle, email shuttles@northcoastfestival.com one week prior.
ACCESSIBLE ENTRY
There will be an accessible entry lane, located at the entrance. Guests with disabilities and up to one companion may use this lane to safely enter the venue. Please visit the Accessibility Services Hub immediately after entering the event to request the accessible accommodations and services you need.
ACCESSIBILITY SERVICES HUB
Please Note: You must stop here to get your accessibility wristband. This wristband is free of charge and will grant you access to the accessible services required on account of a disability or injury. There is no accessibility pre-registration before the event – this is all done onsite at the event. There is not an “ accessibility ticket” that needs to be purchased in order to utilize accessibility services at North Coast.
The Accessibility Services Hub is conveniently located past the entrance into the festival next to Guest Services and Lockers. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:
• Learn about accessibility services and receive answers to your questions
• Receive an accessibility wristband
• Effective Communication check-in
• Register service animals
Wristband Policies:
• Accessibility wristbands are valid for the duration of the festival.
• DO NOT remove your wristband for the duration of the festival.
• One (1) accessibility companion wristband will be issued per guest with a disability.
If a person with a disability wishes to change their companion, they can obtain a new accessibility companion wristband by returning the formerly used companion wristband to the Accessibility Services Hub, where it will be replaced. We are unable to reissue any accessibility wristbands unless the original wristband is brought back to us to be reissued.
ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to guests with disabilities and their one companion at designated stages. For more information on how to gain access to these areas, please visit us at the Accessibility Services Hub.
Accessible Viewing Area Policies:
• Companions may be asked to stand in the back of the viewing area if capacity is reached.
• Viewing Areas are non-smoking.
• Guests are not allowed to save spots.
• If a guest or companion is not-present for longer than 30 minutes, their spot will be given to another guest with a disability
• Do not block the view of the guests behind you.
• All seating is first come, first served.
SERVICE ANIMALS
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
• All service animals must be verified by the Accessibility Coordinator or Manager before entering the event venue.
• Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
–If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All service animals should have legally required vaccinations. The Accessibility Coordinator or Manager may ask for proof of vaccination during the verification process.
• All service animals must receive a service animal credential at an Accessibility Services Hub in order to enter the venue.
We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.
EFFECTIVE COMMUNICATION REQUESTS
We accept requests for any of the following services:
• ASL Interpretation
• Other forms of Effective Communication (such as: live captioning, large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed)
To ensure adequate time for planning, requests for these services should be made no later than 30 days before the event. While we will strive to accommodate requests submitted less than 30 days prior to the event, we cannot guarantee fulfillment after the cutoff date. The cutoff date for this event is July 21, 2024.To submit a request, please fill out the Effective Communication Request Form.
Once you arrive, please check-in at the Accessibility Services Hub to be connected with our interpreting team.
ADDITIONAL INFORMATION
• First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
• Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at ada@northcoastfestival.com for further assistance.
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
• Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at info@northcoastfest.com.
COMMENTS, QUESTIONS & SUGGESTIONS
North Coast will consider requests by guests with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
To help us continually make our event more accessible, we encourage you to contact us at ada@northcoastfestival.com for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us.
We hope you find this guide informative, we look forward to seeing you at North Coast!